How To Use The ACES Service Portal
This article describes how to use the ACES Service Portal
The ACES service portal is used to learn information about the services provided by ACES and enter requests for help. The is also a public facing service portal that can be used by the public to enter tickets. It is focused for parents of students that have issues with home devices, but any member of the public can use the portal.
Six departments currently (July 2022) have services in the service catalog: American Relief Plan (ESSR), Educational Technology, , Marketing, Network Services, Professional Development/School Improvement and Security Services.
A searchable knowledge base is available for self help. We welcome all suggestions of knowledge base articles.
The Main ACES Service Portal Screen
The main website for the portal is:
https://aces.teamdynamix.com/TDClient/2004/Portal/Home/
At this site, a person must choose whether they are a parent/guardian of a student or an ACES Staff Member.
If the parent/guardian choice is selected, the person is taken to the public facing portal with access to the general knowledge base and a general public form if they wish to enter a ticket.
If the ACES Staff member option is selected, the person should click the "Sign In" option in the upper right. While the person can click on some of the options, only publicly accessible information will be available. The person will not be able to enter a help ticket.
The Parent/Guardian Portal
The Parent/Guardian Portal is designed to be used by the general public for getting answers to questions, entering in help tickets and contacting teachers. The parent/guardian site can be accessed from the main ACES Service Desk or the link below:
https://aces.teamdynamix.com/TDClient/2004/Portal/Home/?ID=4da99ef3-ec65-492b-ac1f-01fc0ca81763
There are three choices that are accessed by clicking the interactive buttons:
- The knowledge base articles - A list of articles is presented, along with a search field. Articles mostly pertain to how to fix home issues of connecting a device, using Google classroom and help with virtual learning.
- Entering a helpdesk ticket - This option allows the public to enter a general help ticket that is routed to our Educational Technology department. The person must include contact information and a description of the problem.
- Contacting a teacher through ParentSquare - This link will bring the person to their ParentSquare screen in order to contact a teacher, if needed.
The ACES Staff Portal
The ACES Staff Portal is used by employees of ACES to search the knowledge base for answers to questions, request project facilitation, view the current software approval list or enter a help ticket. The site can be reached from the main ACES Service Portal or from the link below:
https://aces.teamdynamix.com/TDClient/2004/Portal/Home/?ID=d1bff232-4f25-4459-9af8-747cb4a0093c
To use the ACES Staff Portal, an employee must be signed in with their ACES username and password.
There are three choices that are accessed by clicking the interactive buttons:
- The knowledge base - A searchable list of articles that pertain to operations at ACES. Employees can search articles by typing in keywords in the search field in the upper right of the screen.
- The ACES service catalog - This option allows employees to find information about the departments listed in the service desk and to enter requests of service. Service requests are entered by browsing to the department or category desired and clicking the "Click here to enter a request" button.